StartBiz User Guide

StartBiz — Eurofundsconsulting BV is a platform for company formation, digital administration and business-development services in Belgium. The system has three main panels:

• Customer panel: create applications, upload documents, quotes/payment, notary meeting and dossier tracking.
• Administrator (Admin) panel: all dossiers, pricing, payment, invoicing, user management, email and content settings.
• Expert & Accounting panel: operational actions only on dossiers assigned to them (documents, appointment, invoice).

A single unified dossier is kept for each customer; all services are grouped under this dossier, preventing duplicate records and repeated emails.

• Register / Login: Customers create an account with "Sign up" on the homepage. Staff accounts are created by the admin.
• Language: Switch between 5 languages from the language menu at the top right: Turkish, Dutch, English, French, Arabic (Arabic displays right-to-left).
• Security: After 5 wrong password attempts the account is locked briefly (about 15 min); a countdown is shown on screen.
• The session is kept with secure cookies (HTTPOnly).

3.1 Creating a new dossier (application)

On the dashboard, "New application" opens a 6-step wizard. In step 1 your first name, last name, email and phone are auto-filled from your account ("Use my saved details" to refill); then come activity, partners, service selection, documents and summary/payment. Each step is saved so you can continue later.

3.2 Uploading documents

ID and other documents are uploaded in the relevant step (PDF, JPG, PNG, WEBP; max 15 MB). File names with special characters are supported. Each uploaded document is marked by the admin/expert as "Reviewing → Approved / Re-upload".

3.3 Quote & payment (step 5)

For fixed-price services the amount appears instantly; for services that require a quote it says "Quote in preparation" (€0.00 is not shown) — you receive an email when the expert adds the quote. For paid services the "Pay" button opens the Stripe payment page; your billing address is requested on the Stripe page during payment. If you paid by bank transfer, attach your proof with "Upload receipt"; our team confirms it. When you click "Submit application" a summary email is sent and you move to step 6.

3.4 Application status (step 6)

Above step 6 there is a status timeline: Draft → Submitted → In progress → Completed. Our team advances the "In progress" and "Completed" stages manually; you receive an email at each step.

3.5 Notary meeting & signature

In the "Notary meeting" section your appointment appears (the dossier manager and the notary join the meeting). After reading the document you sign by drawing your own signature with your finger or mouse and ticking the consent box.

⚠️ The signature drawn in the app is not a qualified electronic signature; official signing follows the process accepted by the notary. "Customer signed" and "Notary process completed" are separate states — your signature does not automatically complete the notary process.

3.6 Invoices

When authorised staff upload an invoice, it appears both in the "Invoices" section of your dossier and is sent to your registered email address; you can download it from there.

3.7 Messaging

You can message your team from the message section inside the dossier. Your message is also notified to the team's main mailbox.

3.8 Deleting a mistaken dossier

You can delete a dossier created by mistake using the trash button on the dashboard, after confirming.

When an expert/accounting user logs in, "Expert panel" appears in the top menu (the Admin menu is not shown). The panel lists only the dossiers assigned to you.

• You can view documents and mark their status.
• You can schedule the notary appointment and complete the notary process.
• Accounting: you can upload an invoice to the dossier and send it to the customer.

ℹ️ Adding/removing prices and the customer's personal-data panel are visible only to the admin; those sections are not shown to you.

The application's main mailbox is aplikasyon@startbiz.online. A notification is sent to this mailbox on the following events:

• New customer registration
• New application submission (summary)
• New customer message
• New document upload
• Quote ready / payment confirmation

A copy (BCC) of information emails sent to the customer also lands in this mailbox. The sending server settings are configured on the Admin → Email screen.

Payments are collected via fixed-amount Stripe payment links that the admin adds to each service. The customer is redirected to the secure Stripe page with the "Pay" button; the billing address is requested there. After payment, the amount is marked as "Paid" on the dossier by the team.

The interface is complete in 5 languages: Turkish, Dutch, English, French and Arabic. When Arabic is selected the interface switches to a right-to-left (RTL) layout. The language is changed instantly from the menu at the top right.

The platform is mobile-friendly and prepared to be packaged as an Android/iOS app. Signing keys and developer accounts are required to publish in the app stores.

• Document won't open: Make sure the latest version is live. File names with special characters are supported.
• Email not sending: Check the server settings and "Send test" on Admin → Email; the domain's SPF/DKIM records must be set.
• Account locked: A short lock kicks in after 5 wrong attempts; try again when the countdown ends.
• Staff can't see the dossier: The admin must assign that dossier to the relevant person.
• Site won't open on phone: Check the domain's DNS settings and cache; try switching between wifi/mobile data.